Privacy Policy

Our contact details

Name: Tracy Bee (sole trader)

Address: 382 Chester Road, Little Sutton, Cheshire, CH66 3RA

Phone Number: 07591943509

E-mail: justbeecounselling@gmail.com

Web: www.tracybeecounselling.co.uk

1. The type of personal information we collect

Just Bee Counselling may collect and process the following information which includes personal data from you, such as,

Client name
Home Address
Contact details, email address, tel. number
Occupation
GP details
Emergency contact details
Financial information

In each case, in accordance with this privacy policy.

2. How we get the personal information and why we have it

Just Bee Counselling may collect data in the following ways:

Data is given to us by you.
Data is collected automatically.

3. Data that is given to us by you

Just Bee Counselling will collect your data in a number of ways, for example,

When you contact us through the website, by telephone, post, email or through any other means.
When you make payments to us usually via bank transfer.
When you use our services, usually during the initial consultation.

In each case, in accordance with this privacy policy.

4. Data that is collected automatically

To the extent that you access the website, Just Bee Counselling will collect your data automatically, for example,

We automatically collect some information about your visit to the website. This information helps us to make improvements to website content and navigation, and includes you IP address, the date and times of your visiting the website, in using and accessing it’s content.

5. Keeping Data secure

We will use technical and organisational methods to safeguard your data,

We store your data on secure servers and password protected equipment.
All paper-based data is stored in a locked and secure filing cabinet in line with GDPR.
If you suspect any misuse, loss or unauthorised access to your data, please let us know immediately by contacting us via this email address: justbeecounselling@gmail.com
If you want detailed information from Get Safe Online on how to protect your information against fraud, identity theft and many other online problems please visit www.getsafeonline.org . Get Safe Online is supported by HM Government and leading businesses.

6. Data Retention

Just Bee Counselling will retain your information in line with UK GDPR Law and Guidelines given from the Information Commissions Office; current recommendations for retention of medical notes such as in the field of counselling this is advised to be a time period of 5-7years, or in the case of a minor upon the client reaching their 25th birthday.
All data and personal information will be securely disposed of in their entirety in line with UK GDPR Law and Guidelines.

7. How we will use your Data

Just Bee Counselling will use your data for the following purposes,

To communicate with you with your preferred method of contact throughout your use of our services.
To provide the highest quality of personalised service.
To keep internal records and aid memory retention in-between sessions.
To communicate with other agencies where necessary, such as in cases arising of a safeguarding nature.
Where we will have a vital interest.
Where we will have a legal obligation.
Where we have a contractual obligation.
Where we have a legitimate interest.

8. Your Data Protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

To exercise your rights above or make enquiries please contact us via this email: justbeecounselling@gmail.com

If you are not satisfied with the way a complaint is handled by us in relation to your Data, you may be able to refer your complaint to the relevant data protection authority. For the UK this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

Helpline number: 0303 123 1113

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

It is important that the data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

This Agreement will be governed and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

9. Changes to this Privacy Policy

Just Bee Counselling reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately updated. You may contact Just Bee Counselling by email at justbeecounselling@gmail.com .